Visitor Policy
The guest has the right to invite visitors to their room. Visitors must register by presenting a passport or ID card. The hotel is not responsible for any crimes related to unregistered visitors.
Pet Policy
Our pet policy does not allow pets in public areas, including the restaurant. Passing through public areas with pets is only permitted when entering or leaving your hotel room. If you wish to arrive with a pet, you must notify the hotel at least 24 hours before your arrival. There is an additional fee of €15 per day per pet. Pets must be accompanied by the guest and must always be kept on a leash or in a carrier bag/box. Please note that we only accept small pets (up to 10 kg).
Non‑Smoking Policy
The entire hotel building, including rooms and suites, is non‑smoking. We appreciate your cooperation with our non‑smoking policy and reserve the right to charge a €100 cleaning fee to any guest who violates this policy.
Candles, Incense, and Essential Oils Policy
Candles, incense sticks, essential oils (diffusing, evaporating, etc.) are prohibited. Using these items will be treated as smoking; a €100 fine will be imposed, and the guest may be evicted without a refund.
Cooking, Cooking Appliances, Combustible Materials, or Fireworks Policy
The safety of our guests, staff, and the hotel is extremely important to us. Cooking food in guest rooms using any type of cooking appliance is prohibited. A minimum fee of €100 will be charged for cooking in the room, including but not limited to the use of hot plates, toaster ovens, boilers, rice cookers, flammable substances, open flames, barbecue grills, burners, heaters, or any other cooking-related items. Open fires, flames, charcoal or gas cooking grills, and fireworks are not permitted anywhere on hotel premises. Please always order food from room service or the restaurant. If any damage to hotel property occurs, the guest is responsible for covering the full value of the damaged items.
Day‑Use Room Policy
Guests may book a hotel room for daytime use. These rooms may only be occupied between 10:00 and 16:00. The price of a day‑use room includes the room rental for this specific period. The guest may check in at any time within this period and must vacate the room no later than 16:00.
CCTV Policy
CCTV cameras monitor the hotel premises. All footage is recorded, reviewed digitally, and stored. Video surveillance is conducted to ensure the safety of guests, their property, and hotel property. By signing the registration card at check‑in, guests acknowledge and agree to the use of a CCTV system within hotel premises (except guest rooms).
Firearms Policy
The hotel prohibits any guest or visitor from carrying firearms, ammunition, knives, or weapons of any kind on the hotel premises. This policy applies to all weapons, whether handguns or long guns.
Luggage Storage Policy
Depending on availability, the guest may store luggage in the luggage room at their own risk for loss or damage of any kind. Luggage cannot be stored for more than 30 days. The hotel reserves the right to refuse storage. Luggage storage is permitted only for items belonging to guests arriving with a confirmed reservation or former guests who have already checked out. Luggage or items belonging to guests from other establishments are not allowed in the luggage room.
In‑Room Safe Policy
The hotel is not responsible for loss or damage of money, valuables, securities, jewelry, or other guest items that are not stored and locked in the safe provided in the guest room.
Lost & Found Policy
If lost items belonging to a guest are found, the hotel will immediately notify the owner, if known. Forgotten items are stored for 6 months from the date they are found. After this period, if the owner has not been located, the hotel has the right to use, dispose of, or destroy the items.
Dangerous Goods Policy
The bringing in and/or storage of raw or exposed film, or any other flammable, hazardous, prohibited, or questionable items is forbidden.
The guest is personally responsible to management, other guests, and staff for any financial or other loss or damage caused by such items or due to negligence and failure to follow instructions.
Gambling, smuggling, prostitution, weapons, explosives, flammable items, poisons, drugs, and nitrous oxide are strictly prohibited on hotel premises.
Property Damage Policy
The guest will be responsible for any loss or damage to hotel property caused by themselves, their visitors, or any person for whom they are responsible. Damage discovered after check‑out — rooms left with scattered trash, in complete disorder, and/or “destroyed” — will incur a deep‑cleaning fee of €100 and/or third‑party charges, if necessary.
Management Rights Policy
It is agreed that the guest will behave respectfully and not cause any disturbance on hotel premises. Management has the right to request that any guest vacate their room or other areas of the hotel immediately, without notice and without providing a reason, and the guest must leave when asked. In case of non‑compliance, management may remove the guest’s belongings from the room. If the situation escalates and the guest refuses to comply, the hotel will call the police.
Photography and Video Policy
The use of photos or videos taken in the hotel for commercial or public purposes is not permitted. Those who violate this rule will be subject to legal action, as the hotel is private property and reserves the right to enforce this policy.
Right to Refuse Service Policy
Hotel BLUE STAR is privately operated. We reserve the right to refuse service to anyone for any reason(s), and this does not violate the laws of the Republic of Bulgaria. The hotel has a zero‑tolerance policy: we will refuse service or accommodation, or remove a person who fails to comply with reasonable standards or policies established by the Republic of Bulgaria or hotel management.
The hotel will refuse service or evict a guest who:
– refuses or fails to pay for accommodation;
– is under the influence of alcohol, drugs, or any intoxicating substance and behaves in a way that disturbs others or violates alcohol regulations;
– cannot properly control their children at all times;
– attempts to use the hotel for illegal purposes;
– attempts to bring into the hotel: illegally possessed firearms; or any explosive, dangerous, or toxic items that may pose a risk to others;
– destroys, damages, defiles, or threatens hotel property or guests;
– causes or allows room occupancy to exceed maximum capacity;
– refuses to comply with reasonable hotel standards or policies.
Disease and Epidemic Policy
The hotel reserves the right to refuse accommodation to a guest arriving with a contagious disease. If illness occurs during the stay, please inform reception. In case of serious illness, you may be asked to seek appropriate medical care at a nearby facility. During epidemics, we may apply protective measures at our discretion or as required by local authorities. A cleaning fee may be charged depending on the circumstances.
Parking at Your Own Risk
All vehicles must be declared at check‑in. All vehicles are parked at the owner’s risk. The hotel is not responsible for any vehicle, passengers, or contents while transported or parked on the hotel premises. If a vehicle is left on hotel property after the guest has departed and without written permission, the hotel reserves the right to tow the vehicle at the owner’s expense. Vehicle repairs are not allowed on hotel grounds.
In‑Room Party Policy
The hotel enforces a no‑party policy to ensure the safety and comfort of all guests. No parties or loud noises are allowed or tolerated on hotel premises. In case of disturbance, a polite warning will be issued. If the request is ignored, the guest will be asked to leave the hotel without a refund. Registered guests are responsible for all visitors. Unregistered visitors are not permitted.
For the comfort of all guests, the hotel has quiet hours between 22:00 and 06:00. Please respect neighbors and avoid gathering in hallways or public areas where noise may disturb others. Any noise complaints resulting in compensation to other guests will be charged to the room responsible for the disturbance.